eBay: Sat on hold for ** minutes, explained problem...
A eBay customer review by GetHuman user ~suomi from November 26th, 2017
Background on ~suomi's case
GetHuman: ~suomi - can you tell our other eBay customers when your case took place?
~suomi: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~suomi a list of common eBay problems)
~suomi: "Change order" was why I was trying to call.
~suomi's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suomi: Sat on hold for ** minutes, explained problem, then had to go to another department and wait ** more minutes. Also, entering prompt * does not get you a person. Have to enter zip after * and then make further selection.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~suomi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suomi: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~suomi: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~suomi: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suomi taken from his eBay customer service problem that occurred on November 20th, 2017.