eBay: The problem is that they do not have a file of...
A eBay customer review by GetHuman user GetHuman-133789 from November 25th, 2017
Background on GetHuman-133789's case
GetHuman: GetHuman-133789 - can you tell our other eBay customers when your case took place?
GetHuman-133789: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-133789 a list of common eBay problems)
GetHuman-133789: "Problem With an Order" was why I was trying to call.
GetHuman-133789's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-133789: The problem is that they do not have a file of your complaint on a website so that you can reference it and see the outcome. As far as you know, NOTHING happened
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-133789: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-133789: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-133789: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-133789: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-133789 taken from his eBay customer service problem that occurred on November 19th, 2017.