eBay: The rep hung up on me could not transfer me to...
A eBay customer review by GetHuman user ~dcisax61 from November 23rd, 2017
Background on ~dcisax61's case
GetHuman: ~dcisax61 - can you tell our other eBay customers when your case took place?
~dcisax61: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~dcisax61 a list of common eBay problems)
~dcisax61: "Suspended Account" was why I was trying to contact.
~dcisax61's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dcisax61: The rep hung up on me could not transfer me to anyone that could help in ** minutes on phone. Could not tell me what is wrong that stops me from buying from EBAY. No one will answer the questions and he said it could be ** days after it being an issue for over a month already - did the people that built Obamamcare Websites go to work for EBAY????? I have been selling for over ** years now they don't seem to value me as a customer.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~dcisax61: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dcisax61: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~dcisax61: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~dcisax61: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dcisax61 taken from his eBay customer service problem that occurred on November 15th, 2017.