eBay: Wow, it just seemed like an answering service...
A eBay customer review by GetHuman user ~held for fear of retribution! from November 20th, 2017
Background on ~held for fear of retribution!'s case
GetHuman: ~held for fear of retribution! - can you tell our other eBay customers when your case took place?
~held for fear of retribution!: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to eBay, and if so, how?
~held for fear of retribution!: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~held for fear of retribution! a list of common eBay problems)
~held for fear of retribution!: "Fraud" was why I was trying to contact.
~held for fear of retribution!'s review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~held for fear of retribution!: Wow, it just seemed like an answering service. Told me to send email to Ebay. What happened to person to person help?
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~held for fear of retribution!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~held for fear of retribution!: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~held for fear of retribution!: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~held for fear of retribution!: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~held for fear of retribution! taken from his eBay customer service problem that occurred on November 14th, 2017.