eBay: bad ser

A eBay customer review by GetHuman user GetHuman-bcslega from November 30th, 2017

Background on GetHuman-bcslega's case

GetHuman: GetHuman-bcslega - can you tell our other eBay customers when your case took place?
GetHuman-bcslega: Yes. It was morning, on November 29th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman-bcslega: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bcslega a list of common eBay problems)
GetHuman-bcslega: "Account access" was why I was trying to contact.

GetHuman-bcslega's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bcslega: bad ser
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-bcslega: My nephew who not speaks english paid for an XRay (Ricardo Villalobos) equipment and its delivery, but after a month waiting, per my nephews 's request I contact the seller trying to find out why he had delay more than ** days to ship the item. The seller (Parnell) said friday the item was deliver but not send any tracking number or proof, on tuesday the buyer send emails asking what happen, and seller said he still has not ship the item, giving lies and all type of excuses . My nephew gave notice to ebay, and on wednesday the seller send an extremly rude email, coursing my nephew and me, which my my nephew send to ebay as proof. Yesterday in the night the seller, send another email saying he is willing to send the item as long as my nephew PAYS MORE for the delivery. Even though my nephew wants the item, in order for him to avoid more losses and damages, but if the seller is not willing to honor the terms and conditions stipulated on e bay, which were the $**** and something for the item plus $*** for the delivery.Then my nephew wants the reimburse of all the amounts he paid a month and a half ago.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-bcslega: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bcslega: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-bcslega: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-bcslega: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bcslega taken from his eBay customer service problem that occurred on November 29th, 2017.


3.30 of 5 stars | 877 reviews

GetHuman-bcslega's eBay Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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