eBay: the estimate wait time of * minutes was off alo...

A eBay customer review by GetHuman user ~anonymoose from November 26th, 2017

Background on ~anonymoose's case

GetHuman: ~anonymoose - can you tell our other eBay customers when your case took place?
~anonymoose: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to eBay, and if so, how?
~anonymoose: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
Shows ~anonymoose a list of common eBay problems
~anonymoose: "Refund" was why I was trying to call.

~anonymoose's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymoose: the estimate wait time of * minutes was off alot. however i was happy with the quality of rep and the outcome.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~anonymoose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymoose: I'd give them a two out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~anonymoose: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~anonymoose: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymoose taken from his eBay customer service problem that occurred on November 17th, 2017.


3.30 of 5 stars | 877 reviews
eBay ReviewseBay's Phone NumberAll eBay contact infoGeneral eBay customer service info
~anonymoose's eBay Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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