eHarmony: My acct was xld for security reasons by someone...
A eHarmony customer review by GetHuman user GetHuman-410641 from November 27th, 2017
Background on GetHuman-410641's case
GetHuman: GetHuman-410641 - can you tell our other eHarmony customers when your case took place?
GetHuman-410641: Sure. It was late at night, on November 25th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410641 a list of common eHarmony problems)
GetHuman-410641: "Update Account Info" was why I was trying to contact.
GetHuman-410641's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410641: My acct was xld for security reasons by someone that contacted me. They continued to bill while I had no use. They had the wrong email, only one from ** years ago and wanted to send a secured email to that acct that doesn't exist. Asked for supervisor, ** * min still on hold. Disgusting service, and was talking to a total idiot.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
GetHuman-410641: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410641: I'd give them a five out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
GetHuman-410641: For that I would say one out of five.
GetHuman: And finally- any advice for other eHarmony customers?
GetHuman-410641: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410641 taken from his eHarmony customer service problem that occurred on November 25th, 2017.