eWatches.com: Abysmal customer service, watch was broken up r...
A eWatches.com customer review by GetHuman user GetHuman-337268 from November 19th, 2017
Background on GetHuman-337268's case
GetHuman: GetHuman-337268 - can you tell our other eWatches.com customers when your case took place?
GetHuman-337268: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to eWatches.com, and if so, how?
GetHuman: And which of these common eWatches.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-337268 a list of common eWatches.com problems)
GetHuman-337268: "Cancel order" was why I was trying to call.
GetHuman-337268's review of eWatches.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eWatches.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-337268: Abysmal customer service, watch was broken up receipt, and getting ahold of them for a refund is **** near impossible. It probably takes a hefty stroke of luck for a smooth transaction with these people.
GetHuman: Let's quantify your experience contacting eWatches.com. On a scale of 1 to 5, how easy is it go get help on a eWatches.com problem?
GetHuman-337268: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-337268: I'd give them a three out of five on communication.
GetHuman: And what about eWatches.com's ability to quickly and effectively address your problem?
GetHuman-337268: For that I would say five out of five.
GetHuman: And finally- any advice for other eWatches.com customers?
GetHuman-337268: Call them early in the day or late. Don't forget any personal or account information you might need for eWatches.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-337268 taken from his eWatches.com customer service problem that occurred on November 11th, 2017.
eWatches.com
5.00 of 5 stars | 5 reviews
GetHuman-337268's eWatches.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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