iBotta: Tried to get rebate on activia, bread , and viv...
A iBotta customer review by GetHuman user GetHuman-marykatc from December 7th, 2017
Background on GetHuman-marykatc's case
GetHuman: GetHuman-marykatc - can you tell our other iBotta customers when your case took place?
GetHuman-marykatc: Sure. It was late at night, on December 5th.
GetHuman: Did you reach out to iBotta, and if so, how?
GetHuman: And which of these common iBotta customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-marykatc a list of common iBotta problems)
GetHuman-marykatc: "Account Access" was why I was trying to contact.
GetHuman-marykatc's review of iBotta customer service
GetHuman: So how would you sum up your experience for GetHuman's iBotta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-marykatc: Tried to get rebate on activia, bread , and viva paper towels and it would not scan. I sent email with ticket and got nothing back.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-marykatc: Scanner wouldn't take my receipts.
GetHuman: Let's quantify your experience contacting iBotta. On a scale of 1 to 5, how easy is it go get help on a iBotta problem?
GetHuman-marykatc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-marykatc: I'd give them a two out of five on communication.
GetHuman: And what about iBotta's ability to quickly and effectively address your problem?
GetHuman-marykatc: For that I would say one out of five.
GetHuman: And finally- any advice for other iBotta customers?
GetHuman-marykatc: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for iBotta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-marykatc taken from his iBotta customer service problem that occurred on December 5th, 2017.
iBotta
3.20 of 5 stars | 27 reviews
GetHuman-marykatc's iBotta Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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