ILOK manager said the license does not belong to you
A iLok customer review by GetHuman user GetHuman-sungwoo from December 8th, 2017
Background on GetHuman-sungwoo's case
GetHuman: GetHuman-sungwoo - can you tell our other iLok customers when your case took place?
GetHuman-sungwoo: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to iLok, and if so, how?
GetHuman: And which of these common iLok customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sungwoo a list of common iLok problems)
GetHuman-sungwoo: "None of those really matches why I wanted to contact iLok that day." was why I was trying to contact.
GetHuman-sungwoo's review of iLok customer service
GetHuman: So how would you sum up your experience for GetHuman's iLok customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sungwoo: ILOK manager said the license does not belong to you
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-sungwoo: my license can't transfer, activate, and even deactivate
GetHuman: Let's quantify your experience contacting iLok. On a scale of 1 to 5, how easy is it go get help on a iLok problem?
GetHuman-sungwoo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sungwoo: I'd give them a five out of five on communication.
GetHuman: And what about iLok's ability to quickly and effectively address your problem?
GetHuman-sungwoo: For that I would say five out of five.
GetHuman: And finally- any advice for other iLok customers?
GetHuman-sungwoo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for iLok to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sungwoo taken from his iLok customer service problem that occurred on November 29th, 2017.
iLok
6.90 of 5 stars | 67 reviews
GetHuman-sungwoo's iLok Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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