iTunes: I dont understand. i own a macbook pro, have ow...

A iTunes customer review by GetHuman user ~kevindiehl1 from November 24th, 2017

Background on ~kevindiehl1's case

GetHuman: ~kevindiehl1 - can you tell our other iTunes customers when your case took place?
~kevindiehl1: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to iTunes, and if so, how?
~kevindiehl1: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
Shows ~kevindiehl1 a list of common iTunes problems
~kevindiehl1: "Technical support" was why I was trying to call.

~kevindiehl1's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevindiehl1: I dont understand. i own a macbook pro, have owned three apple computers. i am now on my *rd iphone. i spend ALOT of money in your itunes store. i called because im having a problem connecting to the itunes store and was told i needed to purchase an assistance plan to get help. all i want to do is give you guys more money by buying movies and music from your itunes store and cant do that because i can not connect to it. this is baffling to me. you had a very loyal customer up until today. unbelievable!
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~kevindiehl1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevindiehl1: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~kevindiehl1: For that I would say two out of five.
GetHuman: And finally- any advice for other iTunes customers?
~kevindiehl1: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevindiehl1 taken from his iTunes customer service problem that occurred on November 20th, 2017.

iTunes

2.83 of 5 stars | 179 reviews
iTunes ReviewsiTunes's Phone NumberAll iTunes contact infoGeneral iTunes customer service info
~kevindiehl1's iTunes Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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