iTunes: It is automated but if you say "representative...
A iTunes customer review by GetHuman user GetHuman-293690 from November 11th, 2017
Background on GetHuman-293690's case
GetHuman: GetHuman-293690 - can you tell our other iTunes customers when your case took place?
GetHuman-293690: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293690 a list of common iTunes problems)
GetHuman-293690: "Complaint" was why I was trying to call.
GetHuman-293690's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293690: It is automated but if you say "representative", it will transfer you to an actual person at Apple Care who will ask for your name. I presume they are verifing you have Apple Care, which I did. Not sure what would occur if one did not. i can't imagine they would just disconnect you.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
GetHuman-293690: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293690: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
GetHuman-293690: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
GetHuman-293690: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293690 taken from his iTunes customer service problem that occurred on November 10th, 2017.