iTunes: They did not understand it as an ITune issue...

A iTunes customer review by GetHuman user ~donna M from November 6th, 2017

Background on ~donna M's case

GetHuman: ~donna M - can you tell our other iTunes customers when your case took place?
~donna M: Sure. It was afternoon, on October 30th.
GetHuman: Did you reach out to iTunes, and if so, how?
~donna M: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~donna M a list of common iTunes problems)
~donna M: "Technical support" was why I was trying to call.

~donna M's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donna M: They did not understand it as an ITune issue , wanted serial number of IPod. We had an unauthorized chargre actually * on checking acct from itunes. It was not from my Itunes acct. They could not understand this. No help. Only plus was that the woman was American.....yeah.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~donna M: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donna M: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~donna M: For that I would say three out of five.
GetHuman: And finally- any advice for other iTunes customers?
~donna M: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donna M taken from his iTunes customer service problem that occurred on October 30th, 2017.


2.83 of 5 stars | 179 reviews

~donna M's iTunes Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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