itunes does not accept my Apple password which...
A iTunes customer review by GetHuman user ~Eileen Ohara from November 26th, 2017
Background on ~Eileen Ohara's case
GetHuman: ~Eileen Ohara - can you tell our other iTunes customers when your case took place?
~Eileen Ohara: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Eileen Ohara a list of common iTunes problems)
~Eileen Ohara: "Cancel order" was why I was trying to call.
~Eileen Ohara's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eileen Ohara: itunes does not accept my Apple password which was changed about a year ago. Neither of the email addresses to contact itunes was correct.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Eileen Ohara: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eileen Ohara: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Eileen Ohara: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Eileen Ohara: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eileen Ohara taken from his iTunes customer service problem that occurred on November 17th, 2017.