iTunes: kept sending me to technical support who wanted...
A iTunes customer review by GetHuman user ~Pissed Off from November 16th, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other iTunes customers when your case took place?
~Pissed Off: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common iTunes problems)
~Pissed Off: "Device Support" was why I was trying to call.
~Pissed Off's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: kept sending me to technical support who wanted to charge me $**.** fro help with logging into IPOD to purchase Itunes.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Pissed Off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his iTunes customer service problem that occurred on November 13th, 2017.