iTunes: kept sending me to technical support who wanted...

A iTunes customer review by GetHuman user ~Pissed Off from November 16th, 2017

Background on ~Pissed Off's case

GetHuman: ~Pissed Off - can you tell our other iTunes customers when your case took place?
~Pissed Off: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to iTunes, and if so, how?
~Pissed Off: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common iTunes problems)
~Pissed Off: "Dispute a Charge" was why I was trying to call.

~Pissed Off's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: kept sending me to technical support who wanted to charge me $**.** fro help with logging into IPOD to purchase Itunes.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Pissed Off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his iTunes customer service problem that occurred on November 13th, 2017.


2.83 of 5 stars | 179 reviews

~Pissed Off's iTunes Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!