iYogi: Im a huge WWE fan and due to my work schedule I...

A iYogi customer review by GetHuman user ~Killer_kane from November 7th, 2017

Background on ~Killer_kane's case

GetHuman: ~Killer_kane - can you tell our other iYogi customers when your case took place?
~Killer_kane: Yes. It was middle of the night, on November 1st.
GetHuman: Did you reach out to iYogi, and if so, how?
~Killer_kane: I used the 800-237-3901 number I found for on the GetHuman iYogi customer phone number page I was on: iYogi Customer Service Phone Number
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Killer_kane a list of common iYogi problems)
~Killer_kane: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.

~Killer_kane's review of iYogi customer service

GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Killer_kane: Im a huge WWE fan and due to my work schedule I invariably miss the telecast. SO on a weekend I usually catch the highlights on my laptop. Last weekend was almost ruined because my internet connection was soooooo slow. I checked everything but it all seemed ok. My bucket of popcorn was getting cold and I was getting furious. I then remembered about an annual subscription I had bought from iyogi a few months back*€* I didn*€*t even think they would remember me. Anyway I called and they remembered me, why I called the last time and were ready to fix my laptop there and then. They fixed it in no time and man I could not thank them enough. Now I can *€*Play the Game*€* with no interruptions.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Killer_kane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Killer_kane: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Killer_kane: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Killer_kane: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Killer_kane taken from his iYogi customer service problem that occurred on November 1st, 2017.

iYogi

4.13 of 5 stars | 76 reviews

~Killer_kane's iYogi Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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