iYogi: While installing a free upgrade to my antivirus...
A iYogi customer review by GetHuman user ~colin12 from November 11th, 2017
Background on ~colin12's case
GetHuman: ~colin12 - can you tell our other iYogi customers when your case took place?
~colin12: Yes I can. It was evening, on November 1st.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~colin12 a list of common iYogi problems)
~colin12: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~colin12's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~colin12: While installing a free upgrade to my antivirus and firewall the install failed and the program was neutered. In the following * hours about *** malware evenst arrived on my computer,. First I tried to fix the issues myself, but after about * hours of total frustration!. I made contact with Iyogi and agreed to their terms, $***'. The first guy said you have a lot unnecessary things on your computer, "may I clean it up?" He used a remote control program to do it*. Next a second tech introduced himself via text and began working on the core issues". The two of them worked on my computer for about * hours!. When the process ended my computer was restored and working perfectly*. In addition to restoring my computer from the dead, I got one year support all for the $***'. On my score card Iyogi is outstanding! They did a super job and considering how much time they invested in the "fix" it was deal.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~colin12: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~colin12: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~colin12: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~colin12: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~colin12 taken from his iYogi customer service problem that occurred on November 1st, 2017.