preCharge Risk Management: We have an ongoing billing dispute with prechar...
A preCharge Risk Management customer review by GetHuman user ~customer from November 1st, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other preCharge Risk Management customers when your case took place?
~customer: Yeah. It was afternoon, on October 25th.
GetHuman: Did you reach out to preCharge Risk Management, and if so, how?
GetHuman: And which of these common preCharge Risk Management customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common preCharge Risk Management problems)
~customer: "Get financial advice" was why I was trying to call.
~customer's review of preCharge Risk Management customer service
GetHuman: So how would you sum up your experience for GetHuman's preCharge Risk Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: We have an ongoing billing dispute with precharge.com in which our Forensic Accountant believes we are owed tens of thousands of dollars in overcharges. The company VP who was handling the case would NEVER answer any telephone calls by our company, by the independent tech person who we hired to try to sort out the mess, by the indpendent Forensic Accountant* Fraud Examiner. No answered calls* no returned telephone calls.
GetHuman: Let's quantify your experience contacting preCharge Risk Management. On a scale of 1 to 5, how easy is it go get help on a preCharge Risk Management problem?
~customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a four out of five on communication.
GetHuman: And what about preCharge Risk Management's ability to quickly and effectively address your problem?
~customer: For that I would say five out of five.
GetHuman: And finally- any advice for other preCharge Risk Management customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for preCharge Risk Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his preCharge Risk Management customer service problem that occurred on October 25th, 2017.
preCharge Risk Management
3.63 of 5 stars | 34 reviews
~customer's preCharge Risk Management Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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