USHIP is a joke! I waited amonth for a shipment...

A uShip customer review by GetHuman user ~Pissed off customer from November 21st, 2017

Background on ~Pissed off customer's case

GetHuman: ~Pissed off customer - can you tell our other uShip customers when your case took place?
~Pissed off customer: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to uShip, and if so, how?
~Pissed off customer: I used the 800-698-7447 number I found for on the GetHuman uShip customer phone number page I was on: uShip Customer Service Phone Number
GetHuman: And which of these common uShip customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off customer a list of common uShip problems)
~Pissed off customer: "Lost package" was why I was trying to call.

~Pissed off customer's review of uShip customer service

GetHuman: So how would you sum up your experience for GetHuman's uShip customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off customer: USHIP is a joke! I waited amonth for a shipment to be picked up and had zero help from Uship. When I called to cancel the shipment they wouldn't assist me over the phone. "no sir you'll have to log into your account and cancel that on your own then you'll have to jump through hoops to get all of your money back!" **** you USHIP!
GetHuman: Let's quantify your experience contacting uShip. On a scale of 1 to 5, how easy is it go get help on a uShip problem?
~Pissed off customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off customer: I'd give them a one out of five on communication.
GetHuman: And what about uShip's ability to quickly and effectively address your problem?
~Pissed off customer: For that I would say four out of five.
GetHuman: And finally- any advice for other uShip customers?
~Pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for uShip to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off customer taken from his uShip customer service problem that occurred on November 14th, 2017.

uShip

2.18 of 5 stars | 71 reviews

~Pissed off customer's uShip Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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