wUnderCarParts.com: I ordered a jeep wrangler tonneau cover from wU...
A wUnderCarParts.com customer review by GetHuman user ~kid from November 20th, 2017
Background on ~kid's case
GetHuman: ~kid - can you tell our other wUnderCarParts.com customers when your case took place?
~kid: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to wUnderCarParts.com, and if so, how?
GetHuman: And which of these common wUnderCarParts.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kid a list of common wUnderCarParts.com problems)
~kid: "None of those really matches why I wanted to call wUnderCarParts.com that day." was why I was trying to call.
~kid's review of wUnderCarParts.com customer service
GetHuman: So how would you sum up your experience for GetHuman's wUnderCarParts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kid: I ordered a jeep wrangler tonneau cover from wUnderCarParts LLC, it arrived no problem till I tried to fit it. it was way, way to wide obviously it was for a the newer wider jeeps. After calling and explaining the part had the right part numbers on the box and on the product it self, but it didn't fit they agreed to send me a replacement. After calling six or seven times for the return information which they kept saying they had sent, it finally arrived and i sent it back and received a replacement, which didn't fit either. They agreed to a refund and to send me the return information, after another six or seven call requesting the return information, which again they kept telling me they had already sent, I got tired of the run around and opened a dispute with paypal, maybe they just wanted not to pay for the return on there mistake.
GetHuman: Let's quantify your experience contacting wUnderCarParts.com. On a scale of 1 to 5, how easy is it go get help on a wUnderCarParts.com problem?
~kid: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kid: I'd give them a three out of five on communication.
GetHuman: And what about wUnderCarParts.com's ability to quickly and effectively address your problem?
~kid: For that I would say four out of five.
GetHuman: And finally- any advice for other wUnderCarParts.com customers?
~kid: Call them early in the day or late. Don't forget any personal or account information you might need for wUnderCarParts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kid taken from his wUnderCarParts.com customer service problem that occurred on November 13th, 2017.
wUnderCarParts.com
4.00 of 5 stars | 2 reviews
~kid's wUnderCarParts.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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