Acer: ********. im not going to send my labtop yo tex...
A Acer customer review by GetHuman user ~Anthony Ornelas from November 10th, 2017
Background on ~Anthony Ornelas's case
GetHuman: ~Anthony Ornelas - can you tell our other Acer customers when your case took place?
~Anthony Ornelas: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Anthony Ornelas a list of common Acer problems)
~Anthony Ornelas: "Warranty claim" was why I was trying to call.
~Anthony Ornelas's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anthony Ornelas: ********. im not going to send my labtop yo texas just to get a key that broke off. *** dollars is retarded. they said they would have to replace the whole keyboard. its a simple fix. didnt give me any guidence on where i can purchace the part.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Anthony Ornelas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anthony Ornelas: I'd give them a three out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Anthony Ornelas: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~Anthony Ornelas: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anthony Ornelas taken from his Acer customer service problem that occurred on November 1st, 2017.