Alliant Energy: Turn offmy power aandthe bill was paid in full...
A Alliant Energy customer review by GetHuman user ~Rose from November 7th, 2017
Background on ~Rose's case
GetHuman: ~Rose - can you tell our other Alliant Energy customers when your case took place?
~Rose: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Alliant Energy, and if so, how?
GetHuman: And which of these common Alliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose a list of common Alliant Energy problems)
~Rose: "Book appointment" was why I was trying to call.
~Rose's review of Alliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose: Turn offmy power aandthe bill was paid in full,said someone had tampered with the meter and charged me $***.** to have service reconnected, at my restaurant (freezers, refrigeratorsa big loss)they said they woud have service on in ** hours, that was their policy, but the shut off guy was there in * min, so ** hours, knowing this is business with food. Very close to being out of business. Thanks Alliant.
GetHuman: Let's quantify your experience contacting Alliant Energy. On a scale of 1 to 5, how easy is it go get help on a Alliant Energy problem?
~Rose: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose: I'd give them a one out of five on communication.
GetHuman: And what about Alliant Energy's ability to quickly and effectively address your problem?
~Rose: For that I would say two out of five.
GetHuman: And finally- any advice for other Alliant Energy customers?
~Rose: Call them early in the day or late. Don't forget any personal or account information you might need for Alliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose taken from his Alliant Energy customer service problem that occurred on November 4th, 2017.