Ashley Furniture: After first week of delivery, sofa cushions wer...
A Ashley Furniture customer review by GetHuman user ~ash2008 from November 5th, 2017
Background on ~ash2008's case
GetHuman: ~ash2008 - can you tell our other Ashley Furniture customers when your case took place?
~ash2008: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~ash2008 a list of common Ashley Furniture problems)
~ash2008: "Track order" was why I was trying to call.
~ash2008's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ash2008: After first week of delivery, sofa cushions were sagging on the sofa part of the sectional* no help. After ** months, color was fading from the leather* no help. Less than * years, the leather was peeling on the back of the recliner part of the sectional. No help. Was told the item was discontinued, and they were not able to get replacement parts. Out of Luck!!! Spent $****.** on this piece of furniture, and have purchased leather living room furniture from Room Store and paid less and after ** years, it is in better shape than Ashley's furniture.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~ash2008: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ash2008: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~ash2008: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~ash2008: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ash2008 taken from his Ashley Furniture customer service problem that occurred on November 3rd, 2017.