BUYER BEWARE ********ASUS has NO Escalation*Res...
A Asus customer review by GetHuman user ~sabinak from November 27th, 2017
Background on ~sabinak's case
GetHuman: ~sabinak - can you tell our other Asus customers when your case took place?
~sabinak: Yes I can. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~sabinak a list of common Asus problems)
~sabinak: "Device Support" was why I was trying to call.
~sabinak's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sabinak: BUYER BEWARE ********ASUS has NO Escalation*Resolution Dept. --- NO Customer Service Dept. ---- NO Technical Support Dept.**ASUS NORTH AMERICA told to contact their RMA Specialist Jolene, after numerous emails, Jolene does not have even the most basic technical understanding and she is the highest Escalation in ASUS. **I purchased the T***TA Transformer Book Tablet. From the beginning had problems activating the keyboard on the docking station. Having to press down tablet to activate physical keyboard, result, the LCD cracked.* *The first time the T***TA Tablet was in for repair, it was only through many hours on the phone with the Call Center in the Caribbean (ASUS has NO Customer or Technical Support Dept.), and numerous emails to Rebecca Young, their case manager, before the Tablet was even sent to a Technical Specialist to repair the docking station problem.**ASUS Repair, states the unit has a defective cable and chip:***************************************Symptom * : *K*B Floating
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~sabinak: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sabinak: I'd give them a one out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~sabinak: For that I would say three out of five.
GetHuman: And finally- any advice for other Asus customers?
~sabinak: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sabinak taken from his Asus customer service problem that occurred on November 26th, 2017.