Australia Post: I sent a post to north vic on **th last month...
A Australia Post customer review by GetHuman user ~Keting Huang from November 26th, 2017
Background on ~Keting Huang's case
GetHuman: ~Keting Huang - can you tell our other Australia Post customers when your case took place?
~Keting Huang: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Keting Huang a list of common Australia Post problems)
~Keting Huang: "Cancel subscription" was why I was trying to call.
~Keting Huang's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keting Huang: I sent a post to north vic on **th last month, and my friend haven't get it yet!??it took a whole week to get to vic and took another week, and now she haven't get it yet!what is wrong with australia post, if the parcel has any problem, there is my contact number, no one rang me ask me anything, and now, its nearly easter holiday, tell me the parcel will get there before the holiday,or I have to wait for another * weeks?
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~Keting Huang: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keting Huang: I'd give them a one out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~Keting Huang: For that I would say four out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~Keting Huang: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keting Huang taken from his Australia Post customer service problem that occurred on November 25th, 2017.