Australia Post: The customer service agent himself was helpful...
A Australia Post customer review by GetHuman user ~Average Joe from November 25th, 2017
Background on ~Average Joe's case
GetHuman: ~Average Joe - can you tell our other Australia Post customers when your case took place?
~Average Joe: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Average Joe a list of common Australia Post problems)
~Average Joe: "Delivery problem" was why I was trying to call.
~Average Joe's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Average Joe: The customer service agent himself was helpful as far as he was able, but the AusPost service was SHOCKING. I paid a premium for a Express Courier International document letter to reach Europe in * days. It took ** days and tracking showed it sat in Sydney for * days. AusPost weren't really interested in the fact they breached the contract. They had my money, so, who cares?*I now avoid AusPost like the plague if I can help it and pay for Courier service.
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~Average Joe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Average Joe: I'd give them a two out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~Average Joe: For that I would say one out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~Average Joe: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Average Joe taken from his Australia Post customer service problem that occurred on November 24th, 2017.