Australia Post: Needed to find where some sea mail parcels had...
A Australia Post customer review by GetHuman user ~Undercover Brother from November 19th, 2017
Background on ~Undercover Brother's case
GetHuman: ~Undercover Brother - can you tell our other Australia Post customers when your case took place?
~Undercover Brother: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Undercover Brother a list of common Australia Post problems)
~Undercover Brother: "Complaint" was why I was trying to call.
~Undercover Brother's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Undercover Brother: Needed to find where some sea mail parcels had gotten to. They checked and told me when and where the parcels were. Very helpful. Could not find the darn number on Oz Post's website - how annoying!
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~Undercover Brother: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Undercover Brother: I'd give them a two out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~Undercover Brother: For that I would say five out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~Undercover Brother: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Undercover Brother taken from his Australia Post customer service problem that occurred on November 10th, 2017.