Borders: Store:**** I'm retired. I visit the store sev...
A Borders customer review by GetHuman user ~charles from November 1st, 2017
Background on ~charles's case
GetHuman: ~charles - can you tell our other Borders customers when your case took place?
~charles: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows ~charles a list of common Borders problems)
~charles: "Track order" was why I was trying to call.
~charles's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charles: Store:**** I'm retired. I visit the store several times a week. I have always found the store personnel to be the best in customer relations, whether at the check out counter, information desk or coffee shop. that is why, I choose Borders as my book store.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
~charles: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charles: I'd give them a two out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
~charles: For that I would say one out of five.
GetHuman: And finally- any advice for other Borders customers?
~charles: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charles taken from his Borders customer service problem that occurred on October 31st, 2017.