Bradford Exchange: Fed Ex lost a ring that was supposed to be deli...
A Bradford Exchange customer review by GetHuman user ~Elan Rai from November 19th, 2017
Background on ~Elan Rai's case
GetHuman: ~Elan Rai - can you tell our other Bradford Exchange customers when your case took place?
~Elan Rai: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Elan Rai a list of common Bradford Exchange problems)
~Elan Rai: "Complaint" was why I was trying to call.
~Elan Rai's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elan Rai: Fed Ex lost a ring that was supposed to be delivered before Christmas. BE said they'd be replacing it and look for the package in * weeks. Hope it works out!
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Elan Rai: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elan Rai: I'd give them a three out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Elan Rai: For that I would say two out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Elan Rai: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elan Rai taken from his Bradford Exchange customer service problem that occurred on November 17th, 2017.