Bradford Exchange: Never even heard of you but you sent me a "gift...
A Bradford Exchange customer review by GetHuman user GetHuman-42840 from November 22nd, 2017
Background on GetHuman-42840's case
GetHuman: GetHuman-42840 - can you tell our other Bradford Exchange customers when your case took place?
GetHuman-42840: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42840 a list of common Bradford Exchange problems)
GetHuman-42840: "Cancel order" was why I was trying to call.
GetHuman-42840's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42840: Never even heard of you but you sent me a "gift" then a week later sent me a bill. When I called to see why I was billed for something I did not order and asked what I needed to do the women was very rude telling me I had to order it because it was sent to my address and has my name on it. Although my name was spelled wrong and I hate football. so I finally talk to someone a bit nicer and get it sent back. But yesterday I was sent another bill saying I need to pay for the same thing. It's getting old and I am very upset. And now that I know what this company is I will NEVER order anything from you guys and I will be sure to tell my family and friends.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
GetHuman-42840: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42840: I'd give them a two out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
GetHuman-42840: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
GetHuman-42840: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42840 taken from his Bradford Exchange customer service problem that occurred on November 16th, 2017.