Citibank (Australia): The staff speak good english, but just dont see...
A Citibank (Australia) customer review by GetHuman user GetHuman-398922 from November 21st, 2017
Background on GetHuman-398922's case
GetHuman: GetHuman-398922 - can you tell our other Citibank (Australia) customers when your case took place?
GetHuman-398922: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Citibank (Australia), and if so, how?
GetHuman: And which of these common Citibank (Australia) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398922 a list of common Citibank (Australia) problems)
GetHuman-398922: "Complaint" was why I was trying to call.
GetHuman-398922's review of Citibank (Australia) customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank (Australia) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398922: The staff speak good english, but just dont seem to nunderstand all aspects of account issues. Constantly pput on hold with most awful jarring musac! So that details can be checked with "expert"
GetHuman: Let's quantify your experience contacting Citibank (Australia). On a scale of 1 to 5, how easy is it go get help on a Citibank (Australia) problem?
GetHuman-398922: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398922: I'd give them a two out of five on communication.
GetHuman: And what about Citibank (Australia)'s ability to quickly and effectively address your problem?
GetHuman-398922: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank (Australia) customers?
GetHuman-398922: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank (Australia) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398922 taken from his Citibank (Australia) customer service problem that occurred on November 13th, 2017.