Comcast: Called to find out why we lost phone service fo...
A Comcast customer review by GetHuman user ~Elizabeth123 from November 18th, 2017
Background on ~Elizabeth123's case
GetHuman: ~Elizabeth123 - can you tell our other Comcast customers when your case took place?
~Elizabeth123: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Elizabeth123 a list of common Comcast problems)
~Elizabeth123: "Technical support" was why I was trying to call.
~Elizabeth123's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elizabeth123: Called to find out why we lost phone service for the umpteenth time in * months. ANOTHER area outage. However I got the "voice" that said my bill was late by one day. Not possible. I had paid it several weeks earlier. Billing told me my check was returned. Impossible as there is more than enough money in the account. Called bank. I had transposed two of my account numbers when I paid the bill online, the check was rejected. I called right back and paid by phone, to make sure everything was fixed. Two hours later I got a collection call. In the process of having Comcast removed. Done with these idiots.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Elizabeth123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elizabeth123: I'd give them a three out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Elizabeth123: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Elizabeth123: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elizabeth123 taken from his Comcast customer service problem that occurred on November 9th, 2017.