Detroit News: I have called the Free Press * times, to speak...
A Detroit News customer review by GetHuman user ~Inge Bricio from November 27th, 2017
Background on ~Inge Bricio's case
GetHuman: ~Inge Bricio - can you tell our other Detroit News customers when your case took place?
~Inge Bricio: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Detroit News, and if so, how?
GetHuman: And which of these common Detroit News customer issues best describes the reason you wanted to talk to them?
(Shows ~Inge Bricio a list of common Detroit News problems)
~Inge Bricio: "Delivery problem" was why I was trying to call.
~Inge Bricio's review of Detroit News customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Inge Bricio: I have called the Free Press * times, to speak to an operator but no one picked up. Terrible service. How can I solve a problem with the paper???????
GetHuman: Let's quantify your experience contacting Detroit News. On a scale of 1 to 5, how easy is it go get help on a Detroit News problem?
~Inge Bricio: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Inge Bricio: I'd give them a five out of five on communication.
GetHuman: And what about Detroit News's ability to quickly and effectively address your problem?
~Inge Bricio: For that I would say four out of five.
GetHuman: And finally- any advice for other Detroit News customers?
~Inge Bricio: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Inge Bricio taken from his Detroit News customer service problem that occurred on November 19th, 2017.