Express Scripts: Thank you so much for this web sight! Tried cal...
A Express Scripts customer review by GetHuman user ~Jennifer Heckathorn from November 21st, 2017
Background on ~Jennifer Heckathorn's case
GetHuman: ~Jennifer Heckathorn - can you tell our other Express Scripts customers when your case took place?
~Jennifer Heckathorn: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer Heckathorn a list of common Express Scripts problems)
~Jennifer Heckathorn: "Complaint" was why I was trying to call.
~Jennifer Heckathorn's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer Heckathorn: Thank you so much for this web sight! Tried calling all day and got the runaround with the number I had. Excellent service.problems taken care of immediately!!! Thank you, thank you thank you!!!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Jennifer Heckathorn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer Heckathorn: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Jennifer Heckathorn: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Jennifer Heckathorn: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer Heckathorn taken from his Express Scripts customer service problem that occurred on November 13th, 2017.