Google Play: I had a game I purchased made from Gameloff. I...
A Google Play customer review by GetHuman user ~Happy Camper from November 18th, 2017
Background on ~Happy Camper's case
GetHuman: ~Happy Camper - can you tell our other Google Play customers when your case took place?
~Happy Camper: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Google Play problems)
~Happy Camper: "Recover Account" was why I was trying to call.
~Happy Camper's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: I had a game I purchased made from Gameloff. It would not work on my phone and caused crashing (very disappointed, looked like a great game). And I received a refund. Thank you very much.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Happy Camper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Google Play customer service problem that occurred on November 10th, 2017.