HomeDepot.com: I STOPPED INTO THE STORE ON *** CT AVE. NORWALK...
A HomeDepot.com customer review by GetHuman user GetHuman-198711 from November 15th, 2017
Background on GetHuman-198711's case
GetHuman: GetHuman-198711 - can you tell our other HomeDepot.com customers when your case took place?
GetHuman-198711: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to HomeDepot.com, and if so, how?
GetHuman: And which of these common HomeDepot.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198711 a list of common HomeDepot.com problems)
GetHuman-198711: "Warranty claim" was why I was trying to call.
GetHuman-198711's review of HomeDepot.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeDepot.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198711: I STOPPED INTO THE STORE ON *** CT AVE. NORWALK , CT TODAY TO PURCHASE A DRILL. A NICE YOUNG MAN WHO'S NAME IS MIKE S. IN THE HARDWARE DEPT. HELPED ME FIND EXACTLY WHAT I NEEDED AND SPENT AROUND ** MINUTES MAYBE LONGER TO HELP ME . ANYONE ELSE WOULD HAVE GIVEN UP, BUT MIKE S. MADE SURE THAT I GOT WHAT I NEEDED. HE IS TO BE COMMENDED AND PRAISED FOR THE WAY HE HANDLES THE CUSTOMERS AND I WISH I COULD GO INTO EVERY STORE AND MEET A MIKE S. TO HELP ME. IT'S EMPLOYEES LIKE HIM WHICH MAKES HOME DEPOT * *! THANK MIKE S., AND HOME DEPOT! NOW I HAVE A NEW DRILL AND IT'S JUST THE ONE I NEEDED.RENE FERELLEC .
GetHuman: Let's quantify your experience contacting HomeDepot.com. On a scale of 1 to 5, how easy is it go get help on a HomeDepot.com problem?
GetHuman-198711: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198711: I'd give them a five out of five on communication.
GetHuman: And what about HomeDepot.com's ability to quickly and effectively address your problem?
GetHuman-198711: For that I would say two out of five.
GetHuman: And finally- any advice for other HomeDepot.com customers?
GetHuman-198711: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HomeDepot.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198711 taken from his HomeDepot.com customer service problem that occurred on November 6th, 2017.