Houston Chronicle: I subscribed to the Chronicle on December *th...
A Houston Chronicle customer review by GetHuman user ~kj from November 25th, 2017
Background on ~kj's case
GetHuman: ~kj - can you tell our other Houston Chronicle customers when your case took place?
~kj: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~kj a list of common Houston Chronicle problems)
~kj: "Lower my bill" was why I was trying to call.
~kj's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kj: I subscribed to the Chronicle on December *th, ****. I have received * paper as of December **th. Each day I called customer service and reported that I had not received a paper. I asked for ther district mgr to call me to discuss why I had not received a paper. He never called. Today I called to cancel the paper but was transferred to the cancelation department and then to the billing department. Each time I was put on hold. The billing department indicated that I would receive a refund of the $**.** that I paid up front less $*.** for the papers I was supposed to have received. I asked to speak to a manager and was hung up on. Do not subscribe to the Chronicle.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~kj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kj: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~kj: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~kj: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kj taken from his Houston Chronicle customer service problem that occurred on November 15th, 2017.