Houston Chronicle: The paper double dipped money out of my account...
A Houston Chronicle customer review by GetHuman user ~Txirishlass from November 18th, 2017
Background on ~Txirishlass's case
GetHuman: ~Txirishlass - can you tell our other Houston Chronicle customers when your case took place?
~Txirishlass: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Txirishlass a list of common Houston Chronicle problems)
~Txirishlass: "Cancel subscription" was why I was trying to call.
~Txirishlass's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Txirishlass: The paper double dipped money out of my account in JULY - here it is the end of SEPT - have I got the $ bank NO - Have I called - oh yes I have - was twice a week - was told in Sept (middle) give me ** days & your $ will be there - is it NO - last week no one could help - no supervisor available - someone will call you back...* week later have they? NO - today it was they ARE ALL in a meeting someone will call you think I believe them NO
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Txirishlass: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Txirishlass: I'd give them a five out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Txirishlass: For that I would say four out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Txirishlass: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Txirishlass taken from his Houston Chronicle customer service problem that occurred on November 9th, 2017.