Houston Chronicle: paper delivered wrong days and at very bottom o...
A Houston Chronicle customer review by GetHuman user ~John Doe from November 21st, 2017
Background on ~John Doe's case
GetHuman: ~John Doe - can you tell our other Houston Chronicle customers when your case took place?
~John Doe: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~John Doe a list of common Houston Chronicle problems)
~John Doe: "Complaint" was why I was trying to call.
~John Doe's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Doe: paper delivered wrong days and at very bottom of driveway, Zero help getting digital copy. want to cancel subscription.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~John Doe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Doe: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~John Doe: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~John Doe: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Doe taken from his Houston Chronicle customer service problem that occurred on November 17th, 2017.