Houston Chronicle: signed up for sunday paper, no tv guide came. I...
A Houston Chronicle customer review by GetHuman user ~disgruntled reader from November 6th, 2017
Background on ~disgruntled reader's case
GetHuman: ~disgruntled reader - can you tell our other Houston Chronicle customers when your case took place?
~disgruntled reader: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled reader a list of common Houston Chronicle problems)
~disgruntled reader: "Cancel or change subscription" was why I was trying to call.
~disgruntled reader's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled reader: signed up for sunday paper, no tv guide came. I called and they said I would have to pay more (more than twice what I already am paying). Said ok. Next week I got a paper, but the one after that..no paper. Called to complain, they said they cancelled it. Any other service she could help me with..really smart alecky. What a bottom dweller. I said to myself, this is why they are going under, their idea of service is out of whack with society.*To the customer service people - if you act like a piece of scum..you are a piece of scum.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~disgruntled reader: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled reader: I'd give them a two out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~disgruntled reader: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~disgruntled reader: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled reader taken from his Houston Chronicle customer service problem that occurred on November 1st, 2017.