Jersey Central Power & Light (JCP&L): STILL NO POWER * DAYS AFTER HURRICANE SANDY AND...

A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~DISGUSTED from November 13th, 2017

Background on ~DISGUSTED's case

GetHuman: ~DISGUSTED - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~DISGUSTED: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
~DISGUSTED: I used the 800-962-0383 number I found for on the GetHuman Jersey Central Power & Light (JCP&L) customer phone number page I was on: Jersey Central Power & Light (JCP&L) Customer Service Phone Number
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~DISGUSTED a list of common Jersey Central Power & Light (JCP&L) problems)
~DISGUSTED: "Cancel service" was why I was trying to call.

~DISGUSTED's review of Jersey Central Power & Light (JCP&L) customer service

GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DISGUSTED: STILL NO POWER * DAYS AFTER HURRICANE SANDY AND OUR REPAIR DATE KEEPS BEING PUSHED BACK * DAYS AT A TIME. NO JCP&L TRUCK OR REP IN SIGHT FOR THE PAST * DAYS. TOTALLY UNACCEPTABLE! WHERE ARE ALL THESE WORKERS THEY HAVE "WORKING DAY & NIGHT" TO FIX THE PROBLEM? MAYBE IF THEY HAD MAINTAINTED THE POLES*WIRES PROPERLY SINCE HURR. IRENE WE WOULDN'T HAVE THIS PRPOBLEM.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~DISGUSTED: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DISGUSTED: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~DISGUSTED: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~DISGUSTED: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DISGUSTED taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 11th, 2017.

Jersey Central Power & Light (JCP&L)

2.56 of 5 stars | 100 reviews

~DISGUSTED's Jersey Central Power & Light (JCP&L) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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