Jersey Central Power & Light (JCP&L): This company is the worst, after days of being...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~yanks143 from November 7th, 2017
Background on ~yanks143's case
GetHuman: ~yanks143 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~yanks143: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~yanks143 a list of common Jersey Central Power & Light (JCP&L) problems)
~yanks143: "Meter Reading" was why I was trying to call.
~yanks143's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yanks143: This company is the worst, after days of being without power for the *nd time in * months I was told by a rude rep that power should be restored in the next * days. My house is ** degrees and all he can say is that it could be worse, like what I could be dead?... He has no way of telling me when a crew is supposed to be in my area, the customer service rep was useless, this company should be fined to leave people to live like this and not give a ****.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~yanks143: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yanks143: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~yanks143: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~yanks143: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yanks143 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 6th, 2017.