I used to be a huge fan of Kindle and Amazon, b...
A Kindle customer review by GetHuman user ~John Behr from November 25th, 2017
Background on ~John Behr's case
GetHuman: ~John Behr - can you tell our other Kindle customers when your case took place?
~John Behr: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~John Behr a list of common Kindle problems)
~John Behr: "Cancel order" was why I was trying to call.
~John Behr's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Behr: I used to be a huge fan of Kindle and Amazon, but with the last couple of software pushes, the problems they caused and the lack of concern from their 'chat' team I decided to call instead this time. It is a much better experience and one I plan to use in the future. I enjoy the kindle, but if software glitches and continued poor customer service continue I will have to move to another source.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~John Behr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Behr: I'd give them a five out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~John Behr: For that I would say two out of five.
GetHuman: And finally- any advice for other Kindle customers?
~John Behr: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Behr taken from his Kindle customer service problem that occurred on November 22nd, 2017.