Macy's: Customer Service nonexistent
A Macy's customer review by GetHuman user GetHuman-bronwyn from November 29th, 2017
Background on GetHuman-bronwyn's case
GetHuman: GetHuman-bronwyn - can you tell our other Macy's customers when your case took place?
GetHuman-bronwyn: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bronwyn a list of common Macy's problems)
GetHuman-bronwyn: "Lost card" was why I was trying to call.
GetHuman-bronwyn's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bronwyn: Customer Service nonexistent
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-bronwyn: Received $** Macys Money online for upspending, couldn't open my account with the link they sent, thought I needed another profile, so tried that and now I can't get the $$ to my Macys Wallet. I was on phone for an hour this morning. First, they said I didn't have an account (it is ** years, Macys). Then, they didn't have a clue how to get the Macys Money into my account. This is nonsense. It is also fraud. I have spent thousands with Macys and they will lose my business over $**!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-bronwyn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bronwyn: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-bronwyn: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-bronwyn: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bronwyn taken from his Macy's customer service problem that occurred on November 22nd, 2017.