Match.com: Horrible customer service, horrible website tha...
A Match.com customer review by GetHuman user ~Jack from November 24th, 2017
Background on ~Jack's case
GetHuman: ~Jack - can you tell our other Match.com customers when your case took place?
~Jack: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack a list of common Match.com problems)
~Jack: "Technical support" was why I was trying to call.
~Jack's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack: Horrible customer service, horrible website that they purposely will auto renew your charging your card and use intentional misleading tactics beware of using Match especially any promotional offers, because they will mislead you in showing your account is set expire as you selected and then they will go ahead and charge you again full price without you knowing until you see your credit card statement which the credit card companies have them a blocked company due to so many complaints of misleading and charging people.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Jack: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack: I'd give them a four out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Jack: For that I would say three out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Jack: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack taken from his Match.com customer service problem that occurred on November 14th, 2017.