National Grid (formerly KeySpan): *-***-***-**** also gets to Customer Service fo...
A National Grid (formerly KeySpan) customer review by GetHuman user ~albryant11704 from October 26th, 2017
Background on ~albryant11704's case
GetHuman: ~albryant11704 - can you tell our other National Grid (formerly KeySpan) customers when your case took place?
~albryant11704: Yes. It was late at night, on October 23rd.
GetHuman: Did you reach out to National Grid (formerly KeySpan), and if so, how?
GetHuman: And which of these common National Grid (formerly KeySpan) customer issues best describes the reason you wanted to talk to them?
(Shows ~albryant11704 a list of common National Grid (formerly KeySpan) problems)
~albryant11704: "Lower my bill" was why I was trying to call.
~albryant11704's review of National Grid (formerly KeySpan) customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid (formerly KeySpan) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~albryant11704: *-***-***-**** also gets to Customer Service for meter readings, "*" at the menu (more than once) got into the wait queue.
GetHuman: Let's quantify your experience contacting National Grid (formerly KeySpan). On a scale of 1 to 5, how easy is it go get help on a National Grid (formerly KeySpan) problem?
~albryant11704: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~albryant11704: I'd give them a one out of five on communication.
GetHuman: And what about National Grid (formerly KeySpan)'s ability to quickly and effectively address your problem?
~albryant11704: For that I would say four out of five.
GetHuman: And finally- any advice for other National Grid (formerly KeySpan) customers?
~albryant11704: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for National Grid (formerly KeySpan) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~albryant11704 taken from his National Grid (formerly KeySpan) customer service problem that occurred on October 23rd, 2017.