Newark Star Ledger: No way to contact customer service cause gone f...
A Newark Star Ledger customer review by GetHuman user ~Deb from November 17th, 2017
Background on ~Deb's case
GetHuman: ~Deb - can you tell our other Newark Star Ledger customers when your case took place?
~Deb: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Newark Star Ledger, and if so, how?
GetHuman: And which of these common Newark Star Ledger customer issues best describes the reason you wanted to talk to them?
(Shows ~Deb a list of common Newark Star Ledger problems)
~Deb: "Delivery issue" was why I was trying to call.
~Deb's review of Newark Star Ledger customer service
GetHuman: So how would you sum up your experience for GetHuman's Newark Star Ledger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deb: No way to contact customer service cause gone for day. Called about wet paper this am, asked for new paper. *rd time I have had unreadable paper since moving to new address, new papers never come, so why offer option.*Why is it so hard for carrier to double bag and deliver dry paper? ****yrs never had this many wet papers even dry in hurricanes at old address! Have sent emails-no response, talked to cust service-still wet papers no substitute paper delivered even though promised. Handwriting is on the wall for canceling, just too frustrating and unreliable at this point.
GetHuman: Let's quantify your experience contacting Newark Star Ledger. On a scale of 1 to 5, how easy is it go get help on a Newark Star Ledger problem?
~Deb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deb: I'd give them a five out of five on communication.
GetHuman: And what about Newark Star Ledger's ability to quickly and effectively address your problem?
~Deb: For that I would say two out of five.
GetHuman: And finally- any advice for other Newark Star Ledger customers?
~Deb: Call them early in the day or late. Don't forget any personal or account information you might need for Newark Star Ledger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deb taken from his Newark Star Ledger customer service problem that occurred on November 9th, 2017.