Norton AntiVirus: The gentleman went out of his way to help me an...
A Norton AntiVirus customer review by GetHuman user ~Chris Wood from November 22nd, 2017
Background on ~Chris Wood's case
GetHuman: ~Chris Wood - can you tell our other Norton AntiVirus customers when your case took place?
~Chris Wood: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Wood a list of common Norton AntiVirus problems)
~Chris Wood: "Cancel order" was why I was trying to call.
~Chris Wood's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Wood: The gentleman went out of his way to help me and make solving my problem uncomplicated. It made my feeling about Norton even more positive.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~Chris Wood: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Wood: I'd give them a four out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~Chris Wood: For that I would say five out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~Chris Wood: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Wood taken from his Norton AntiVirus customer service problem that occurred on November 20th, 2017.