I called ohio edison twice in a month to report...
A Ohio Edison customer review by GetHuman user ~Stephanie Hale from November 16th, 2017
Background on ~Stephanie Hale's case
GetHuman: ~Stephanie Hale - can you tell our other Ohio Edison customers when your case took place?
~Stephanie Hale: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie Hale a list of common Ohio Edison problems)
~Stephanie Hale: "Change appointment" was why I was trying to call.
~Stephanie Hale's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie Hale: I called ohio edison twice in a month to report a street light out (pole eb * **). As of today's date the light has not been fixed. It is a very dark and dangerous turn.
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
~Stephanie Hale: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie Hale: I'd give them a three out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
~Stephanie Hale: For that I would say two out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
~Stephanie Hale: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie Hale taken from his Ohio Edison customer service problem that occurred on November 8th, 2017.