Orchard Bank: Called to close the account as I've received be...
A Orchard Bank customer review by GetHuman user ~brian_254 from November 10th, 2017
Background on ~brian_254's case
GetHuman: ~brian_254 - can you tell our other Orchard Bank customers when your case took place?
~brian_254: Yes I can. It was morning, on November 4th.
GetHuman: Did you reach out to Orchard Bank, and if so, how?
GetHuman: And which of these common Orchard Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~brian_254 a list of common Orchard Bank problems)
~brian_254: "Complaint" was why I was trying to call.
~brian_254's review of Orchard Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Orchard Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brian_254: Called to close the account as I've received better terms from another bank. Wait time was minimal. Rep tried to talk me into staying (expected), but closed the account quickly after I declined.
GetHuman: Let's quantify your experience contacting Orchard Bank. On a scale of 1 to 5, how easy is it go get help on a Orchard Bank problem?
~brian_254: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brian_254: I'd give them a five out of five on communication.
GetHuman: And what about Orchard Bank's ability to quickly and effectively address your problem?
~brian_254: For that I would say five out of five.
GetHuman: And finally- any advice for other Orchard Bank customers?
~brian_254: Call them early in the day or late. Don't forget any personal or account information you might need for Orchard Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brian_254 taken from his Orchard Bank customer service problem that occurred on November 4th, 2017.